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For provider assistance, please click on the options below and follow the instructions provided. Most options have a self-service feature that can help you effectively and efficiently address your questions.

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Network Management

Network Management is responsible for developing and maintaining the Optum network of providers. For questions regarding participation in our network, credentialing, or your provider record, please select from the options below:

Website Technical Support

For questions about using the site, issues with requesting a user ID and password, or for technical issues, call the Provider Express Support Center at 1 866-209-9320 (toll-free) from 8 A.M. to 8 P.M. Eastern time, or click below to chat with a tech support representative online.

Alaska Medicaid Enrolled Behavioral Health Providers: If you are unable to complete your registration, please call (800) 225-8764 for Customer Support or visit https://alaska.optum.com/.