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For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Illinois Network Management

Michelle Nicholson
Cook, Lake, McHenry, Kane, DuPage, Kendall, Will, Grundy, Kankakee, DeKalb, Boone, Ogle, Lee, Winnebago, Stephenson, Carroll, JoDaviess

Main Number: (763) 797-8955
Fax Number: (855)572-3643

Misty Ray
All Counties EXCEPT: Cook, Lake, McHenry, Kane, DuPage, Kendall, Will, Grundy, Kankakee, DeKalb, Boone, Ogle, Lee, Winnebago, Stephenson, Carroll, JoDaviess

Main Number: (612) 642-7990
Fax Number: (855)572-3643

Illinois Autism/ABA Network Management
(877)614-0484