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For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Hawaii Network Management
bnswest@optum.com
P.O. Box 6039
Kaneohe HI 96744

Main Number: (877) 614-0484
Fax Number: (855) 833-3724

Hawaii Autism/ABA Network Management
(877) 614-0484