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For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Iowa Network Management

Provider Service Line: 877-614-0484

Fax Number: 855-478-0524

Connie Ziegler, Provider Relations Advocate
WESTERN COUNTIES: Adair, Adams, Audubon, Boone, Buena Vista, Calhoun, Carroll, Cass, Cherokee, Clarke, Clay, Crawford, Dallas, Decatur, Dickinson, Emmet, Fremont, Greene, Guthrie, Hamilton, Hancock, Harrison, Humboldt, Ida, Kosauth, Lyon, Madison, Mills, Monona, Montgomery, O’Brien, Osceola, Page, Palo Alto, Plymouth, Pocahontas, Polk, Pottawattamie, Ringgold, Sac, Shelby,Sioux, Taylor, Union, Webster, Winnebago,Woodbury, Wright

Email: connie.ziegler@optum.com

Rachel Schmit, Senior Provider Relations Advocate
EASTERN COUNTIES: Allamakee, Appanoose, Benton, Black Hawk, Bremer, Buchanan, Butler, Cedar, Cerro Gordo, Chickasaw, Clayton, Clinton, Davis, Delaware, Des Moines, Dubuque, Fayette, Floyd, Franklin, Grundy, Hardin,  Henry, Howard, Iowa, Jackson, Jasper, Jefferson, Johnson, Jones, Keokuk, Lee, Linn, Louisa, Lucas, Mahaska, Marion, Marshall, Mitchell, Monroe, Muscatine, Poweshiek, Scott, Story, Tama, Van Buren,  Wapello, Warren, Washington, Wayne, Winneshiek, Worth

Email: rachel.schmit@optum.com