Contact Us
For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.
Provider Service Line: 877-614-0484
Fax Number: 855-478-0524
Olga Ponomarev, Provider Relations Advocate
COUNTIES: Hennepin Only
Email: olga.ponomarev@optum.com
Sarah Coffey, Senior Provider Relations Advocate
COUNTIES: Aikin, Anoka, Becker , Beltrami, Benton, Carlton, Cass , Chisago, Clay, Clearwater, Cook, Crow Wing, Douglas, Grant, Hubbard, Isanti, Itasca, Kannabec, Kittson, Koochiching, Lake, Lake of the Woods, Mahnomen, Marshall, Mille Laca, Morrison, Norman, Otter Tail, Pennington, Pine, Polk, Pope, Red Lake, Roseau, St. Louis, Todd, Traverse, Wadena, Washington, Wilkin
Email: sarah.coffey@optum.com
Kiersten Cox, Senior Provider Relations Advocate
COUNTIES: Ramsey, Dakota, Scott, Carver, Wright, Sherburne, Stearns, Stevens, Big Stone, Swift, Kandiyohi, Meeker, McLeod, Lac qui Parle, Chippewa, Sibley, Nicollet, Le Sueur, Rice, Goodhue, Wabasha, Winona, Olmsted, Dodge, Steele, Waseca, Blue Earth, Brown, Redwood , Yellow Medicine, Lincoln, Lyon, Pipestone, Murray, Cottonwood, Watonwan, Rock, Nobles, Jackson, Martin, Fairbault, Freeborn, Mower, Fillmore, Houston
Email: kiersten.cox@optum.com