Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Provider Service Line: 877-614-0484

Fax Number: 855-478-0524

Olga Ponomarev, Provider Relations Advocate
COUNTIES: Hennepin Only

Email: olga.ponomarev@optum.com

Sarah Coffey, Senior Provider Relations Advocate
COUNTIES: Aikin, Anoka, Becker , Beltrami, Benton, Carlton, Cass , Chisago, Clay, Clearwater, Cook, Crow Wing, Douglas, Grant, Hubbard, Isanti, Itasca, Kannabec, Kittson, Koochiching, Lake, Lake of the Woods, Mahnomen, Marshall, Mille Laca, Morrison, Norman, Otter Tail, Pennington, Pine, Polk, Pope, Red Lake, Roseau, St. Louis, Todd, Traverse, Wadena, Washington, Wilkin

Email: sarah.coffey@optum.com

Kiersten Cox, Senior Provider Relations Advocate
COUNTIES: Ramsey, Dakota, Scott, Carver, Wright, Sherburne, Stearns, Stevens, Big Stone, Swift, Kandiyohi, Meeker, McLeod, Lac qui Parle, Chippewa, Sibley, Nicollet, Le Sueur, Rice, Goodhue, Wabasha, Winona, Olmsted, Dodge, Steele, Waseca, Blue Earth, Brown, Redwood , Yellow Medicine, Lincoln, Lyon, Pipestone, Murray, Cottonwood, Watonwan, Rock, Nobles, Jackson, Martin, Fairbault, Freeborn, Mower, Fillmore, Houston

Email: kiersten.cox@optum.com