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Welcome to the Optum Network!

Massachusetts Provider Resources

Optum Network Manual

Level of Care Guidelines

Best Practice Guidelines

Algorithms for Effective Reporting and Treatment (ALERT)

Coordination of Care (COC)


MA Commercial Business Emergency Department Boarding Prevention Special Services Facility Authorization Process

Prior Authorization Forms

Additional information and forms are available, including psych/neuropsych testing guidelines, credentialing plans, and Disability Solutions Manual, on the Provider Express Guidelines/Policies & Manuals and Optum Forms pages.


Provider Training Materials

AllWays Health Partners

Massachusetts Medicaid