Become an Optum virtual visit telemental health provider
Click here to register for virtual visits
(Signed attestation must be submitted prior to registration)
Brief technology platform overview
(Mozilla Firefox and Google Chrome are the preferred browsers)
Tracking client payment history
(ONLY complete an attestation if you are a contracted provider with Optum)
Prior to delivering Telemental Health services, each provider is required to electronically sign a Telemental Health attestation.
Individually-credentialed providers may click on the appropriate link above to complete attestation, and electronically sign and submit the appropriate attestation to Optum Behavioral Network Services for validation.
Once validation is confirmed you may begin delivering Telemental Health services.
- Nomenclature List
- Checklist Protocol: Originating Site, Distant Site, Telemental Health Provider
- Recommended Protocol for Delivering Telemental Health Services
- Provider Best Practices
- Verification Process: What TMH Services are Covered Per Members’ Benefit Plan
- Requirements for Billing Telemental Health
- Technology Requirements
American Telemedicine Association (ATA) Guidelines
Optum and ATA are collaborating together to provide you with easy access to their guidelines for delivering Telemental Health service.
- Practice Guidelines for Video-Based Online Mental Health Services (published 2013)
- A Lexicon Assessment and Outcome Measurements for Telemental Health (published 2013)
- Practice Guidelines for Videoconferencing-Based Telemental Health (published 2009)
- Evidence-Based Practice for Telemental Health (published 2009)
Our telemental health service is now called virtual visits
Only the name has changed; the benefits, member cost share, services offered, provider reimbursement all continue to be the same for members through their routine behavioral or Employee Assistance Program (EAP) benefits.
The virtual visits technology platform is available for use with no licensing cost or monthly fee for our network providers and Optum members who have submitted a signed attestation. If you are a provider and are looking for a convenient, cost-effective telemental health solution, then we encourage you to register to use the platform. Once registered, members will be able to view your virtual visits schedule and book appointments.
As an Optum network-credentialed provider, you will be able to manage your entire virtual visits practice on this highly advanced platform. (Please note: Mozilla Firefox or Google Chrome are the preferred browsers for this platform.) It features convenient in-platform links to Provider Express so providers can perform the same secure transactions as they do today, including benefits and eligibility inquiries, claim submission and inquiry and My Practice management.
In general, telemental health has been shown to successfully impact issues of access, quality, engagement, coordination of care, and cost effectiveness. Along with other aspects of telemedicine, telemental health is predicted to grow rapidly over the next few years with more customers and health care consumers requesting the technology. To ensure best practices, major clinical associations such as the American Psychological Association (APA) and American Telemedicine Association (ATA) have developed and released best practices and guidelines.
Our virtual visits platform functions in a variety of settings and can include both initial evaluations and ongoing treatment, as well as psychotherapies and medication management. Patient acuity can range from routine to emergent.
In addition, there are no current clinical contraindications to the delivery of virtual visits or telemental health. Choosing what cases are appropriate for virtual visits versus traditional face-to-face treatment is ultimately at the discretion of the referring and/or treating clinician. Each provider must determine what services can be safely and effectively delivered based on the unique clinical needs of the individual patient and patient location when services are delivered. If, at any time, the provider determines that an individual receiving telemental health care via virtual visits is at potential risk due to the delivery model, referral and treatment in the traditional setting must be secured.
PLEASE NOTE: The virtual visit platform is free to network providers who have submitted a signed attestation. There is an additional charge for prescribers who choose to use the affiliated ePrescribing software offered in conjunction with the virtual visits platform. There may also be nominal charges for automatic payment and deposit of member’s copay through the platform, when applicable. These charges are similar to the service charges for accepting credit card payments in your office. Also, there may be additional charges for use of the platform to provide telemental health services to non-Optum members.