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Announcement: Optum Virtual Visit platform for telehealth will be removed effective September 30, 2023

Therapist providing online session

Due to low use within our network as well as the wide variety of HIPAA-compliant platforms now available directly to providers, Optum Virtual Visit will no longer be accessible after September 30.

Providers can switch to any HIPAA-compliant telehealth platform to provide virtual services, such as Simple Practice. Please note that apps such as Facetime,® Whatsapp,® Twitch,® etc. are not HIPAA-compliant for providing telehealth services. For more information regarding HIPAA-compliant telehealth platforms, please review program specific guidelines here. Providers are encouraged to research alternative options to select a new service that best aligns with their specific needs and requirements.

Optum Behavioral Health will be contacting providers with more information, including a transition guide, in early July.