Save time - Submit appeals and check your appeals status online
We've listened and we've responded
You want reliable tools and simple processes that minimize disruption and fit conveniently into your work flow at the precise time you need them.
Now you can check the status of your appeal as well as submit your claim or clinical appeal online whenever you log into Provider Express. Your appeal status is easy to find with just a click of the button in the main navigation bar. Once you get to your Appeals Summary & Submission page, click on the specific member for more details.
Claims and appeals resources
- Claim Inquiries & Claim Adjustments (video, runtime 4:51)
- Claim Entry on Provider Express (video, runtime 8:25)
- Online Appeal Submission (video, runtime 4:02)
- Optum Video Channel
- Coverage Determination Guidelines
- Reimbursement policies
- National Network Manual
Your questions can be answered via live chat
An appeals representative is standing by ready to help via chat Monday thru Friday, 7:00 a.m. CST to 7:00 p.m. CST.
You will now be able to download any documentation that is relating to your appeal instead of faxing or waiting on the US postal service.