Wellness Assessment and Methods of Engagement


The first step is for the member to complete the Wellness Assessment on or before their initial session with the provider. The Wellness Assessment can be obtained by the provider via the clinical forms area of provider express or in the ALERT Tool Kit located on the left hand panel of this screen. A member can also receive a blank Wellness Assessment by calling the number on the back of their card and requesting a Wellness Assessment Education Packet.

The Wellness Assessment

Optum utilizes a one-page WA which contains items which measure behavioral health symptom severity, functional impairment and self-efficacy. Items are included to screen for substance abuse risk and medical co-morbidity.

The one-page WA, completed at more than a single point in treatment, offers more immediate feedback on changes in health status and functioning that may inform further treatment planning, including level of care changes or coordination with medical professionals. (For more information regarding the Wellness Assessment, look under the pull-down button on the left.)

Submission Process

The provider can then fax the completed Wellness Assessment to: (800)985-6894

Or mail to:
Optum/OHBS-CA
Attn:  Wellness Assessments
PO Box 30780
Salt Lake City, UT 84130-0780

A second Wellness Assessment should be completed and submitted between the third and fifth sessions. Finally, at 4 months, a final member follow up Wellness Assessment will be mail to the member with a stamped, pre-addressed envelope. Providers are encourage to utilize Wellness Assessments in conjunction with ALERT Online at other points in treatment to monitor risk and progress.

Process Overview